Posts Tagged ‘Help Desk’

The Printer is Going Wireless

Google released “Cloud Printing” today for Windows users. Read the announcement here:

This means you can be on the road and print your important document at your printer of choice. It’s that simple. No biggie, right? Of course the printer is going wireless, isn’t everything?

It’s time to install the application and print while on the way to school/work! Hold that thought.

Academia is often slower to deploy such eye popping technologies for a variety of reasons, support being one of the biggest. Security is incredibly important and the I.T. world is not known for it’s rapid deployment of new technologies. The path followed is likely to be described as “Tried and true.” It’s safe and it’s proven. Two words a CIO will like.

What is the present state of printing at your institution?

  • Can you print via the wireless network?
  • Can you print from a laptop via Ethernet or wireless?
  • Can you print to any printer or only a select printer?
  • Do you have to swipe a card to release a job?

What would be the best solution for you – students, faculty, staff?


Sarah Lawrence Library Survey Report 2010

The Sarah Lawrence College Library posted it’s response to the community today.

The Main Library, Music Library, Visual Resources, and Help Desk staff have all carefully reviewed the survey results from this year’s library survey, and have written a report that addresses the majority of concerns and issues brought up. You can download a PDF of the report here:

We use the results to figure out which areas we need to improve our service, and also to plan for the future. We’re constantly striving to find ways to better serve the Sarah Lawrence community, and your feedback is much appreciated! Many thanks to all who participated.

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